About the Role
We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.
What You'll Do
- Own program-level planning and coordination for enterprise ServiceNow initiatives
- Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle
- Track milestones, risks, and dependencies, proactively surfacing and resolving blockers
- Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams
- Maintain transparent communication with stakeholders, including status updates and progress reporting
- Facilitate cross-functional meetings, workshops, and planning sessions
- Identify opportunities for process improvement across the program
What You Bring
- Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs
- Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)
- Strong stakeholder management and cross-functional coordination skills
- Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale
- Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders
- Comfort operating in a high-visibility, enterprise program environment
Nice to Have
- PMP or other project/program management certification
- Experience with IT service management (ITSM) programs or platforms beyond ServiceNow
- Background in enterprise IT or consumer goods/enterprise technology environments
