Summary We are seeking a Customer Enablement Architect to connect learning solutions with business outcomes across customer accounts. This role focuses on positioning training and certification programs as a strategic investment and building tailored enablement roadmaps that support customer retention, expansion, and platform value realization. General information This engagement reports directly into the APJ team and is focused on supporting customers across ASEAN and GCR. The role centers on customer enablement within a data and AI platform environment, with an emphasis on identifying skill gaps, aligning learning programs to business objectives, and helping customers build the knowledge and confidence needed to realize platform value. This is a maternity leave coverage engagement and requires an onsite presence in Singapore. Tasks and Deliverables - Connect learning solutions with measurable business outcomes. - Work closely with account executives, engagement managers, and solution architects. - Position training and certification programs as a strategic customer investment. - Diagnose customer skill gaps across data and AI initiatives. - Build tailored enablement roadmaps for customer teams. - Support customers across ASEAN and GCR in realizing platform value. - Help drive customer retention, expansion, and top-line growth through enablement. Required experience - Experience in customer enablement, learning strategy, or enablement architecture. - Proven ability to connect learning programs to business outcomes. - Experience collaborating with account executives, engagement managers, and solution architects. - Strong background in customer-facing enablement for data, AI, or platform-based environments. - Experience diagnosing skill gaps and building tailored enablement roadmaps. - Strong communication and stakeholder management skills. Engagement highlights - Direct partnership with the APJ team on a defined regional customer enablement workstream. - Clear impact on customer retention, expansion, and adoption through strategic learning programs. - Opportunity to shape enablement outcomes across customers in data and AI platform environments.
